Who We Are:

Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.

Primary Function:

We are seeking a detail-oriented and tech-savvy *E-commerce Assistant* to join our growing team. This position requires a focus on *Shopify*, but it also involves managing other e-commerce platforms. You will work closely with our marketing, design, and product teams to ensure smooth day-to-day e-commerce operations, including product uploads, content management, order fulfillment, and customer service support. Your role is vital to enhancing the online shopping experience and driving sales performance.

Key Performance Areas:

• Shopify Management: Handle day-to-day management of our Shopify stores, including product uploads, pricing updates, product descriptions, and inventory management.
• Order Processing: Monitor and process online orders, ensuring timely fulfillment, shipping coordination, and post-purchase support.
• Website Maintenance: Collaborate with the development team to implement front-end updates, troubleshoot site issues, and optimize user experience on Shopify and other e-commerce platforms.
• Customer Support: Provide prompt and courteous customer service via email, chat, and social media, resolving order issues and answering product inquiries.
• Marketing Support: Assist the marketing team with setting up and optimizing product listings, promotional banners, and discount codes on Shopify. Contribute to email marketing campaigns and social media promotions.
• Data Analysis: Track key performance metrics (e.g., traffic, conversion rates, abandoned carts), generate reports, and provide actionable insights to improve sales performance.
• SEO and Content Management: Optimize product descriptions and website content for SEO to drive organic traffic. Manage product photography and ensure content consistency across the platform.
• Multi-Platform Management: Support other e-commerce platforms like Amazon, eBay, or WooCommerce as needed, ensuring product information and inventory are consistent across channels.

Core Competency Framework:

Knowledge

• Technical Skills: Proficient in Shopify (including apps and integrations), experience with Google Analytics, SEO, and knowledge of HTML/CSS is a plus.
• Customer Service Skills: Ability to provide excellent customer support through various channels.
• Attention to Detail: Strong organizational skills with a focus on accuracy and efficiency in managing online product listings, promotions, and orders.
• Analytical Thinking: Ability to analyze sales data, generate reports, and suggest improvements for optimizing the store’s performance.
• Communication: Strong written and verbal communication skills to collaborate with teams and support customers.

Experience

• Experience 2-4 years of experience working in e-commerce, with a strong focus on Shopify
• Hands-on experience with marketing software, working effectively within Google suite is a plus.
• Good in Arabic and English (written and spoken), excellent communication and presentation skills.

Attitude

• Familiarity with additional e-commerce platforms (e.g., Amazon, WooCommerce, eBay) is a plus.
• Experience in digital marketing, including email marketing and social media advertising.
• Basic understanding of product photography and image editing tools.
• Detail-oriented that help in closely monitor the business functions and prioritize for success. 
• A self-starter who takes initiative, you have an interest in improving processes and scaling activity. You're energized by helping to solve problems and breaking down barriers.