Who We Are:

Maa-Althahab is a Subsidiary brand from MAISON DE MAA Group, a leading and most famous fragrance brand in the Middle East and Africa. Founded in 2006, the company pursued innovative thinking in making unique global perfumes which match the lifestyles and personalities of all clients.

Primary Function:

We seek a motivated and experienced Helpdesk Technician to join our growing team. The ideal candidate will have a strong understanding of IT support and be able to provide exceptional technical assistance to our employees.

Key Performance Areas:

•  Provide first-level technical support:

            - Monitor and maintain CCTV systems to ensure continuous and efficient operation, with daily issue detection and resolutio

            - Ensure the stability of internet services and internal networks, providing fast backup solutions to maintain business continuity

            - Perform daily monitoring and support of attendance and access control systems, ensuring accurate functionality and timely troubleshooting.

            - Monitor internet usage and manage user access permissions to optimize performance, security, and resource utilization.

            - MikroTik and firewall router board basics are preferred .

            - Respond promptly to incoming support requests via phone, email, and ticketing system.

            - Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and peripherals.

            - Assist users with application issues and provide guidance on software usage.                                                                                    

• Manage IT assets:

            - Utilize IT asset management software to track and inventory company devices and equipment.

            - Coordinate device deployment, maintenance, and disposal. 

• Remote support:

            - Utilize remote access tools to diagnose and resolve issues.

            - Configuring SOHO routers, DVRs, NVRs, and Access Points.                                                                                                                           

• User training:

          - Conduct training sessions on new software or hardware as needed.

          - Create and maintain user documentation and knowledge base guides.                                                                                                         

          - Maintain IT infrastructure:

          - Assist with network and server administration tasks as required.

          - Ensure security and compliance with IT policies and procedures.                                                                                                       

• Documentation:

         - Create and update daily and weekly technical documentation reports by coordinating with the 2nd level of technical support supervisors Core

Experience:

• 2+ years of experience in helpdesk or technical support.
• Experience with Google G-Suite Apps is preferred.
• Experience with IT asset management software (e.g., SnipeIT, Lansweeper). 
• A+ Certification is preferred.
• Good in Arabic and English (written and spoken), excellent communication and presentation skills.